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Telephone management applications include:

Calling Pattern Analysis
It is possible to identify peaks and troughs of call traffic at different times of the day or week in order to maximise resources. Users can also identify the best Least Cost Routing (LCR) network operator to reduce traffic costs.

Response Time Analysis
When telephone calls are not being answered within a stipulated time, reports will show the busy period of the day and details of any telephone calls that have been lost.

Monitoring of Outgoing Calls and Call Costs
Call costs can be controlled and possible abuse of the telephone system tracked. Productivity of staff in sales helpdesk environments can be monitored and incentive schemes devised around the findings.

Line Usage Analysis
Management can see if telephone lines are being utilised to the best advantage and judge if more or fewer lines are required.

Call Recording
For more extensive monitoring of calls, the latest call recording software records directly to the hard drive of a PC automatically capturing the data, time and duration of the call.

Department & Extension Analysis
All telephone extensions can be named and placed into cost centres for analysis.

For further information or advice on how to save money, please email sales@tsigroup.co.uk or phone one of our advisors on 08000 27 44 22.