Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
UC also refers to a trend to offer business process integration, i.e. to simplify and integrate all forms of communications in view to optimise business processes and reduce the response time, manage flows, and eliminate device and media dependencies.
UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
TSi can offer a tailored Unified Communications solution to fit your company’s needs and requirements.
Unified communications can transform your business, no matter what industry you are in or the size of your organisation. Bringing together different means of communication such as; voice, email, conferencing, video and instant messaging you can improve the efficiency and productivity of your business/ employees
Please see links of interest:
Microsoft Office Communications Online
.
For further information, enquiries or advice, please e-mail sales@tsigroup.co.uk or freephone 08000 27 44 22.
