Maintenance & Support

Minimising the downtime of your communications platform is a business-critical consideration. TSi recognise this and have undergone substantial investment to provide our customers with the best available support services.

Our offer includes:

  • A range of flexible maintenance packages.
  • A team of dedicated professionally qualified engineers that are regularly assessed to ensure the highest level of competence.
  • 24 Hour fault logging and response.
  • Automatic remote detection and rectification of faults.
  • A team of committed UK based customer services analysts.
  • Personal direct contact - No call centers or off-shore answering services.
  • Inbound calls to TSi are typically answered within one minute.
  • Projects overseen by our senior personnel to ensure that our own high standards are delivered.
  • All staff committed in delivering excellent customer service and always looking to exceed client’s expectations.

    For more information, please e-mail sales@tsigroup.co.uk or free-phone 08000 27 44 22.