Maintenance & Support
Minimising the downtime of your communications platform is a business-critical consideration. TSi recognise this and have undergone substantial investment to provide our customers with the best available support services.
Our offer includes:
- A range of flexible maintenance packages.
- A team of dedicated professionally qualified engineers that are regularly assessed to ensure the highest level of competence.
- 24 Hour fault logging and response.
- Automatic remote detection and rectification of faults.
- A team of committed UK based customer services analysts.
- Personal direct contact – No call centers or off-shore answering services.
- Inbound calls to TSi are typically answered within one minute.
- Projects overseen by our senior personnel to ensure that our own high standards are delivered.
- All staff committed in delivering excellent customer service and always looking to exceed client’s expectations.
For more information, please e-mail firstname.lastname@example.org or free-phone 08000 27 44 22.